Shipping Policy
- Processing Time: All orders are processed within 2-3 business days (excluding weekends and holidays).
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Shipping Rates & Delivery Estimates:
- Standard Shipping (5-7 business days) – $X.XX
- Expedited Shipping (2-3 business days) – $X.XX
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Overnight Shipping (1 business day) – $X.XX
(Rates may vary based on location and order size.)
- International Shipping: Maison Neue currently ships internationally. Shipping times and rates vary by destination. Customers are responsible for any customs duties or taxes.
- Order Tracking: Once your order ships, you will receive a confirmation email with tracking details.
- Lost or Stolen Packages: Maison Neue is not responsible for lost or stolen packages. If an issue arises, please contact the shipping carrier directly.
Returns & Exchanges
- All Sales Are Final: Due to the limited nature of our collections, we do not accept returns or exchanges.
- Damaged or Defective Items: If you receive a damaged or incorrect item, please contact us at [your email] within 3 days of delivery with photos of the issue. We will do our best to resolve the matter.
- Size & Fit Concerns: We recommend carefully reviewing our size guide before purchasing. If you have questions, feel free to contact us before placing your order.
For any inquiries, please email [your email] or visit [your website]. Thank you for shopping with Maison Neue!